EngageOne™ Interactive

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Interactive Solution for a New Era of Enterprise Communication

Generate real-time correspondence to save time, reduce costs and improve customer service

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EngageOne Interactive

Large and medium sized enterprises rely on various types of interactive document solutions to conduct their daily business. Along with the ever increasing demand for even faster and more personalised customer interactions, enterprises require even greater control of their communications to offer their customers a better customer experience. EngageOne Interactive makes this a breeze.

You can now streamline document creation with a built-in template management tool, workflow and approval mechanisms, customer delivery preference and interactive collaboration. Business users are able to receive crucial analytics and metrics which enables them to track and monitor template usage throughout the company. Contact Pitney Bowes for the innovative interactive document solutions.

Learn more about Pitney Bowes’ corporate document output solutions product range including EngageOne Interactive solutions:

Create real-time interactive customer communications

Generate personalized communications in an efﬁcient, controlled manner
Ensure branding and compliance automatically
Tailor individual communications to the speciﬁc needs of the interaction
Deliver, instantaneously, through the customer’s preferred delivery channel
Improve business process automation with built-in document management, workﬂow, Web services and optional archive for easy integration in existing systems

Deliver accurate communications fast
EngageOne Interactive reduces the preparation time per document, allowing your team to handle more customer inquiries in a shorter time frame, thereby reducing costs and increasing customer satisfaction. The innovative, truly interactive, Web-based WYSIWYG document editor lets front-line users create communications in-context of the document itself. Users are prompted for information relative to the document that is immediately populated, without having to go to other locations to preview.

Easy to use, deploy and integrate
EngageOne™ features a scalable architecture that supports a multitude of users and makes creating and managing interactive content extraordinarily easy, simple to deploy and a breeze to integrate. EngageOne consists of the following four components:

Template Designer deﬁnes document templates, optional content objects, interactive data prompts and content protection.
EngageOne Interactive Correspondent provides the web-based interface where frontline users create and modify personalized documents and distribute to various delivery channels.
EngageOne Administrator manages several key functions: template organization and workﬂows; delivery channels, including managing batch jobs; and general system administration.
EngageOne Server provides a full complement of web services to access the features from a front-end business system.
Predefined content and design
Business users generate communications with templates that define the branding elements of the document, protected content, as well as end-user interactivity. Interactive features include the ability to define interactive data prompts, editable content and pre-canned paragraphs for end-user selection.

Easily create interactive communications in context
Through its web-based WYSIWYG (What You See Is What You Get) document editor, front-office users can easily create communications in the context of the document itself. Users are prompted for relevant that is instantly populated, without having to go to other locations. The interactive editor presents the document exactly as it will be printed to ensure quality.

Built-in workflow and collaboration
Streamline document creation with built-in template management, workflow and approval mechanisms, customer delivery preference and interactive collaboration. Business users receive important metrics and analytics to monitor and track template usage throughout their organization.

Standardized branding and compliance
The pre-defined templates maintain corporate identity including branding elements such as fonts, colors, logos and layouts. Consistent branding and style is further enforced by storing templates in a centralized shared repository.

Multi-channel delivery and reduced printing costs
Interactive communications can be delivered in real-time through your customer’s preferred channel – e-mail, SMS, fax and print. Documents can also be queued up for batch processing to take advantage of postal savings and reduced production printing costs.

Web services for easy integration and scalable infrastructure
Web services allow for tight integration into an existing front-end business system such as CRM, Claims, BPM or other application services to manage and control interactive communications in your critical business processes. Out-of-the-box application can be loosely coupled with the business applications. J2EE architecture offers commercial grade scalability and performance supporting thousands of concurrent users and requests.